"To those fans that were not able to attend the Quaker State 400, we offer our sincerest apologies," said Mark Simendinger, general manager, Kentucky Speedway. "We'd also like to apologize to all of our fans who endured challenging conditions during our event weekend. As we said earlier, we're committed to working with NASCAR, state and local officials and traffic experts to address Saturday's traffic issues to ensure that we never have this type of experience again."
“I would like to apologize on behalf of Speedway Motorsports to the fans who had tickets, yet due to logistical issues, were not able to attend the inaugural Sprint Cup Series race at Kentucky Speedway," said Marcus Smith, president and chief operating officer of Speedway Motorsports, Inc. "For those fans with tickets who were unable to attend Saturday night's event, we will honor their ticket at any remaining 2011 NASCAR Sprint Cup Series race at a Speedway Motorsports facility or the 2012 Sprint Cup race at Kentucky Speedway.
"Our company has always been about enhancing the fan experience with first-class amenities and putting fans first. I feel terrible for the fans that had a bad experience at Kentucky Speedway and we are asking that they give us a chance to make it up to them. We are very thankful for the overwhelming fan support we had for this inaugural event. We learned some valuable lessons this past weekend and will do everything in our power to make sure we don't have these issues again."
The ticket exchange is good for the following events at Speedway Motorsports facilities while supplies last at each respective venue:
July 17 - New Hampshire Motor Speedway
Aug. 27 - Bristol Motor Speedway
Sept. 4 - Atlanta Motor Speedway
Sept. 25 - New Hampshire Motor Speedway
Oct. 15 - Charlotte Motor Speedway
Nov. 6 - Texas Motor Speedway
2012 - Kentucky Speedway
In addition to the ticket exchange, Kentucky Speedway will issue these fans an equal quantity of tickets to either its Oct. 1 NASCAR Camping World Truck Series 225-mile race or Oct. 2 IZOD IndyCar Series 300-mile event.
For information on ticket exchange and redemption, fans should only contact the Kentucky Speedway ticket office at 859-578-2300 or by email at email@example.com.